PDH Academy – Speech Language Pathology

Purpose

PDH Academy is committed to delivering high-quality continuing education programs and services. This policy provides a fair, transparent, and timely process for resolving complaints from learners who are not satisfied with PDH Academy’s continuing education services or programs.

Submitting a Complaint

Learners may submit complaints by:

  • Phone: (888) 564-9098 (during normal business hours)
  • Email: pdhacademy@gmail.com

Complaint Handling Process

  1. Acknowledgment: Complaints are acknowledged within 24 business hours of receipt.
  2. Review: Complaints are reviewed by the Customer Service Team and, if needed, are escalated to the Director of Education and Program Management / CE Administrator.
  3. Content-Related Complaints:
    • If a complaint includes allegations of bias, inaccuracy, or inappropriate influence in course content, the CE Content Consultant will be engaged.
      • The Content Consultant will conduct an impartial review of the course materials.
      • If necessary, additional subject-matter experts will be involved, and revisions to course content will be made to ensure balance, accuracy, and compliance with ASHA standards.
  4. Resolution: PDH Academy works collaboratively with the learner to identify a fair resolution. Options may include clarification of program content, technical assistance, alternative learning opportunities, or refunds in accordance with published policies.
  5. Documentation: All complaints and their outcomes are documented and retained as part of PDH Academy’s compliance records.
  6. Escalation: If a learner is not satisfied with the resolution, the complaint may be escalated to the CE Administrator for final review.

 

Response Timeframe

  • Most complaints are resolved immediately (during business hours).

All complaints will receive a written or verbal resolution within 10 business days of acknowledgment.